CRM Analytics

Managing a Portfolio of CRM Analytics

Defining Your Scope and Objective of CRM KPIs and Matching with the Availability of Relevant Fact Data

Probing and Managing the User Expectation of the Level of Depth and Visualisation Style of Information


Analysing Any Gap and Pitfall Prior to Establish the Final CRM Prototype for Distribution

Setting Up of Steering Committee to Review Progress of Implementation to See If Any Demand for Re-alignment

CRM Analystics

Searching International Practices Relevant for Your Operations

Sales and Marketing

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